Forklift technology is constantly evolving, introducing innovations ranging from improved safety features to artificial intelligence (AI) integration for newer models. However, these new technologies can only be truly beneficial if they’re maximised by the operators who actually use those forklifts in their day-to-day work. It is thus up to your company’s human resources (HR) department to keep your operators updated on the latest forklift innovations through effective training programmes. Here are some strategies your HR department can consider trying out to improve worker skills and deliver lasting results.
1. Organise Technology Workshops
The best way to introduce new technologies to your operators is to set aside time for them to learn and actually engage with these new innovations. Doing so allows them to become more familiar with the new feature or machinery, thus getting a better understanding of how exactly it can help them at work.
To this end, your HR department can organise regular technology workshops with the goal of covering up-and-coming technologies in the industry such as AI-powered sensors, automation, telematics, and other new safety forklift features. You can also make use of forklift rental services to have operators try out newer forklift models before you commit to a purchase. Through these workshops, operators can feel more confident about their knowledge on new forklift innovations and can easily adapt once you’ve introduced the technology to the warehouse.
2. Provide Simulated Training Environments
Training can also be done with the assistance of forklift simulators, letting operators practise their skills in a safe and controlled environment. HR can arrange to have these training simulations include new technologies such as advanced navigation systems or proximity sensors so that operators can try them out first before using them in real-life situations.
An added benefit of using simulators is that you wouldn’t have to worry about taking out forklifts from production. This ensures that training can be done without disrupting the warehouse’s workflow.
3. Utilise Mobile Apps and E-Learning Modules
Another cost-effective way to conduct training is to provide e-learning modules tackling any new technology that you want to introduce to your operations. For instance, if your company has recently acquired new forklifts with updated safety systems, then you can detail the features and controls of that system in a short online course that operators can study at their own pace. Given that it’s accessible online, they can also easily go back to it whenever they feel the need to refresh their knowledge rather than having to wait for the next training session. This could also help empower forklift operators to eventually pursue certifications in new forklift technology.
In addition, many modern forklifts can now be connected to apps to track performance and alert operators for possible maintenance needs. Encourage operators to use these apps not only to make their workflow much more efficient but also to help them become more tech-savvy.
4. Set Up Mentoring Programmes
Once you have several operators who have been trained in a new forklift technology, consider setting up peer-to-peer learning initiatives or mentoring programmes where they can pass on their knowledge to someone less experienced with the technology. Your HR team’s role here will be to identify possible mentors and mentees, ensuring that match-ups are suitable based on experience and schedules of both operators.
Do make sure that your team is ready to provide mentors with the assistance they need during the program. For example, if a mentor wishes to take their mentee for forklift simulation training to assess their skills first, then HR should be prepared to arrange the necessary equipment and permissions.
5. Collaborate with Equipment Manufacturers
The HR department can also invite equipment manufacturers on-site to offer specialised training on the latest forklift technologies they have. This can be a mutually beneficial arrangement as manufacturers are able to introduce their new technologies to businesses, which may eventually lead to sales; meanwhile, your operators can receive in-depth training from experts who are well-versed with the technology.
6. Conduct Routine Assessments and Feedback
Every training should be routinely assessed to determine if they’re effective or if adjustments need to be made. Your HR team can also combine these assessments with feedback sessions to get a clear picture of what your forklift operators think of the new technologies you’ve introduced in the workplace. This can also be an opportunity to determine what support you can still offer to make adapting to these technologies much easier for operators. Ultimately, these evaluations can result in opportunities to fine-tune training programmes.
New forklift technologies can provide increased safety and productivity for your forklift operators, which is why it’s incredibly important to ensure they can utilise these technologies to the fullest. With open communication and the training methods discussed above, your company’s HR department can certainly help forklift operators keep up with fast-paced technological advancements in the industry.
